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Refund policy

Thank you for choosing Gudheal. We want every cup to be worth it. Because our teas are consumable food products, this policy balances your rights under Indian consumer law with the food-safety rules we have to follow.

This policy applies to orders placed on gudheal.com and delivered within India.

At a glance

  • Return window: 7 days from the date of delivery
  • Damaged, wrong or missing items: tell us within 48 hours of delivery
  • Condition required: unopened, factory-sealed, in original packaging
  • Refund initiated: within 3-5 business days of approval
  • Refund credited: usually 5-7 business days after it is initiated

1. Cancelling an order

You can cancel an order free of charge at any time before it is dispatched. Email us with your order number and we will cancel it and refund you in full.

Once an order has been dispatched it can no longer be cancelled, but you may still be able to return it under the sections below.

2. Returns we can accept

We accept returns within 7 days of delivery when the product is:

  • unopened and still factory-sealed;
  • in its original pouch and outer packaging, with all labels and seals intact; and
  • not marked as non-returnable at the time of purchase.

3. Returns we cannot accept

For health, hygiene and food-safety reasons we cannot accept a return once a tea pouch has been opened or its seal has been broken, unless the product is damaged, defective, expired or not what you ordered. We also cannot accept:

  • products returned more than 7 days after delivery;
  • products without their original packaging, labels or seals;
  • products that have been stored in conditions likely to spoil them;
  • free samples, promotional items and gift cards; and
  • items bought from a retailer other than gudheal.com - please contact that retailer directly.

Nothing in this section limits your rights where goods are defective, unsafe or not as described.

4. Damaged, defective, expired, wrong or missing items

Please check your parcel as soon as it arrives. If anything is damaged, leaking, expired, incorrect or missing, contact us within 48 hours of delivery and include:

  • your order number;
  • photographs of the product and of the outer packaging; and
  • where possible, a video of the parcel being opened.

We will arrange a free replacement or a full refund, including any delivery charge you paid. You will never be asked to pay return shipping in these cases.

5. How to start a return

  1. Email support@gudheal.com, or call or WhatsApp +91 92325 40377, with your order number and the reason for the return.
  2. We will reply within 2 business days to confirm whether the return is approved and how to send the item back.
  3. Pack the product securely in its original packaging and send it to the return address we give you.

Please do not send anything back before we have confirmed the return. Unapproved returns may not be accepted or refunded.

6. Who pays for return shipping

  • We pay when the product is damaged, defective, expired or not what you ordered.
  • You pay when you have simply changed your mind. If we arrange the pickup for you, the courier charge may be deducted from your refund.

7. Refunds

Once your return reaches us we inspect it within 2 business days. If the return is approved, we initiate your refund within 3-5 business days.

Refunds are issued to the original payment method used at checkout - UPI, card, net banking or wallet. Your bank or payment provider then usually takes a further 5-7 business days to credit the amount. If your order was paid by cash on delivery, where offered, we will refund by UPI or bank transfer to an account you nominate.

Delivery charges are refunded when the return is our fault. For change-of-mind returns, the original delivery charge is not refunded.

If more than 10 business days have passed since we confirmed your refund and you still cannot see it, contact us and we will follow it up with our payment provider.

8. Exchanges and replacements

The quickest way to get a different tea is to return the unopened item for a refund and place a new order. Where a product arrived damaged or incorrect, we will send a replacement at no cost to you, subject to availability.

9. Refused parcels and failed deliveries

If a parcel is refused at the door, or comes back to us because the address was incomplete or nobody was available after our courier has made its delivery attempts, we will refund the order value once the parcel reaches us. The original delivery charge, and any return-to-origin charge levied by the courier, may be deducted.

10. Order shows as delivered but has not arrived

If tracking shows your order as delivered but you have not received it, tell us within 48 hours. We will raise an investigation with the courier and resolve it with you as soon as they respond.

11. Contact us

Gudheal Wellness LLP
Office No. 103, 161, Brajeshwari Extension, Pipaliyahana, Indore, Madhya Pradesh 452016
Indore, Madhya Pradesh 452010
India

Email: support@gudheal.com
Phone and WhatsApp: +91 92325 40377
Hours: Monday to Saturday, 10:00 to 18:00 IST

We aim to reply to every message within 2 business days.

This policy does not affect your statutory rights under the Consumer Protection Act, 2019 and the rules made under it.

Last updated: 3 September 2026