Shipping policy
Every Gudheal order is packed by hand at our facility in Indore, Madhya Pradesh and sent out with a trusted courier partner. Here is exactly what to expect.
At a glance
- Where we ship: anywhere in India
- Standard delivery: Rs 50
- Free delivery: on orders of Rs 399 and above
- Dispatch: within 1-2 business days of your order
- Transit time: 3-5 business days after dispatch
1. Delivery charges
Standard delivery within India costs a flat Rs 50. Orders of Rs 399 or more qualify for free standard delivery, calculated on the order value after any discounts and before delivery charges. The exact charge for your order is always shown at checkout before you pay.
2. Where we deliver
We currently ship only within India. We do not offer international delivery at this time. If your PIN code is not serviceable by our courier, checkout will let you know, and you are welcome to contact us to see whether we can arrange an alternative.
3. Order processing
Orders are processed on business days, which are Monday to Saturday, excluding public holidays. We dispatch within 1-2 business days of receiving your order and payment.
Orders placed after 4:00 pm IST, or on a Sunday or public holiday, are processed on the next business day. During festive periods, sale events and new launches, processing can take a little longer, and we will say so on the site when that is the case.
4. Delivery timeframes
Once dispatched, most orders arrive within 3-5 business days. Metro cities are usually at the quicker end of that range, and remote or hard-to-reach PIN codes can take a few days longer.
These timeframes are estimates provided by our courier partners, not guarantees. Weather, regional disruption, strikes and festive backlogs can all cause delay.
5. Tracking your order
As soon as your parcel leaves us, we email you a confirmation with a tracking number and a link. Tracking information can take up to 24 hours to start updating on the courier's system, so please allow a day before worrying about a quiet tracking page.
If you have not received a dispatch email within 3 business days of ordering, check your spam folder and then get in touch with us.
6. Getting your address right
Please double-check your delivery address, PIN code and phone number before you pay. Couriers rely on the phone number to arrange delivery.
If you spot a mistake, contact us immediately. We can usually correct the address before dispatch, but once a parcel has left us we cannot change its destination. Parcels that fail to deliver because of an incorrect or incomplete address are treated as returns under our Return and Refund Policy, and the delivery charge is not refundable in that case.
7. Failed delivery attempts
Our courier will attempt delivery and will normally try to reach you by phone. If nobody is available after the courier's attempts, the parcel is returned to us. We will contact you to arrange a re-dispatch, for which a further delivery charge applies, or to process a refund of the order value under our Return and Refund Policy.
8. Damaged parcels and missing items
We pack our teas carefully, but transit is not always kind. If your parcel arrives damaged, tampered with, or with items missing, contact us within 48 hours of delivery with your order number, photographs of the product and the outer packaging, and a video of the unboxing if you have one. We will arrange a free replacement or a full refund. Full details are in our Return and Refund Policy.
If the outer packaging looks badly damaged at the door, you are welcome to refuse the delivery and let us know.
9. If tracking says delivered but nothing arrived
Occasionally a courier marks a parcel delivered slightly early, or hands it to a neighbour, security desk or building reception. Please check with them first. If it still has not turned up, tell us within 48 hours and we will raise an investigation with the courier and resolve it with you once they respond.
10. Storage and handling in transit
Our teas are shipped in sealed, food-grade pouches inside protective outer packaging. On arrival, move your tea to a cool, dry place away from direct sunlight and strong odours, and keep the pouch sealed between uses to protect the aroma.
11. Contact us
Gudheal Wellness LLP
Office No. 103, 161, Brajeshwari Extension, Pipaliyahana, Indore, Madhya Pradesh 452016
Indore, Madhya Pradesh 452010
India
Email: support@gudheal.com
Phone and WhatsApp: +91 92325 40377
Hours: Monday to Saturday, 10:00 to 18:00 IST
We aim to reply to every message within 2 business days.
Last updated: 3 September 2026